SUPPORT GUIDE


The impact of any service issues whether minor or major can cause unnecessary strain when trying to run a business.


Voice is a "real-time" business critical application and therefore needs to be managed with this in mind. After all, phones are more often than not the first line of communication for your people when interacting with clients and suppliers.

With 24/7 support plans and tailored service level agreements designed to support our company in a timely way to match demands.

We are accountable for the service we provide and are here to help. Our aim is to deliver an effective and reliable service when our clients need it most. We will work with you to ensure you have the right infrastructure to minimize risk and maximize the speed and efficiency of any resolution times.


GET HELP


When it comes to the challenges of running a business dealing with technical issues in an unwanted distraction. In the heat of the moment or when the shape of your business changes, having in place the right technical support to take the strain and get things done makes all the difference between success or stress.

At Simplicity we offer 24/7 support with the aim of delivering service when you need it most.

You can reach the team by phone, and email as detailed below. 


QUICK REFERENCE GUIDES


Having a handy user guide to refresh you on how to transfer that call, access your voicemail or even set up a conference call usually ends up in the bin. Now as user of Simplicity's services you can grab a copy any time online, from our help center. Register now to gain access to the quick reference guide for the handset or softphone you or those on your team are using.


DOWNLOADS


Need a copy of the Cisco VPN client or the softphone app for your PC, MAC, iOS or Android mobile or tablet. Now as user of Simplicity's services you can grab a copy any time online, from our help center. Register now to gain access to the softphone you or those on your team are using and we will get you all set up with your phone on the device of your choosing 


OUR PARTNERS

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GET IN TOUCH



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