SERVICE DELIVERY AND SUPPORT


Meeting the demands of your business is what motivates us to deliver and it is through understanding your business and people that our success is measured.

SERVICE DEPLOYMENT

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MOVES ADDS & CHANGES

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MANAGED SERVICES

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APPLICATION INTEGRATIONS

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SERVICE DEPLOYMENT

Your business does not stand stand still and when undertaking any change such as expansion, relocation and adopting new work patterns requires resource and planning to ensure continued success.

Technology should not get in the way and if well designed should compliment workflow to assist successful delivery and user adoption.

Following an agile methodology our aim is to employ light processes that rely on people to deliver rapid deployment and solutions which are tailored to meet business wide and individual requirements, providing cost savings by investing in expertise rather than overhead.

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MOVES ADDS & CHANGES

One thing is for sure, change happens and as your business continues to evolve you need the flexibility to adapt to the next phase in your business journey. By implementing agile or adopting more flexible technology options ensures your prepared as the business evolves and scales.

Whether you have the internal resources or limited telephony ot IT expertise and whatever solutions you choose to implement, we remain available for you to lean on day to day for everything from support to making configuration changes and ensure services continue to meet with business developments.

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MANAGED SERVICES

LTechnology should work in the background, handling your business processes, facilitating everyday communication and supporting the future growth of the business.

With increasing size and sophistication, communication technology can be complex. A "one size fits all" approach can be inflexible and unresponsive to the specific needs of your business.

A well managed service offers you the flexibility of outsourcing your day to day telephony, connectivity infrastucture and support requirements in a way that empowers you to focus on your core business whilst retaining control of the specifications.

With a comprehensive approach to service offering 24/7 centralised management, proactive monitoring and support and ongoing advice and consultancy you can rest assured there is a team on hand when you and your team need it most.

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APPLICATION INTEGRATIONS

The ability to play nicely with other business applications helps with workflow, saves time and money and enables your people to be more productive.

With phone apps for iOS and Android, Softphones for PC and MAC your work phone is now where you are offering voice, video and collaboration tools on the devices you use enabling real time, joined up communication everywhere.

Including various out of the box integrations with applications such as Microsoft Outlook, Google apps, Webex and CRM platforms such as Salesforce.com and with API's how and what you integrate with is now easier than ever.

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CUSTOMER SUCCESS

24/7 HELPDESK

Need some assistance, we're here to help, lean on us to make the difference between stress or success.

PROACTIVE MONITORING

Using our highly resilient and secure network infrastructure we monitor connectivity, usage, and reliability to ensure quality of service and keep your people on the phone and working togeather.

FRAUD DETECTION

Minimize risk and protect your business from fraudulent call activity. if we spot anything out of the ordinary we automatically take preventative measures to safeguard you from undesirable behavior.

CUSTOMER SUCCESS

Meeting the demands of your business is what motivates us to deliver and it is through understanding your business and people that our success is measured.

MOVIES, ADDS AND CHANGES

Want to change a name on a handset, add a new user, create a directory entry or change the company voice mail greeting? That's what we're here for.

WEB PORTALS

Want to take control yourself? Securely access, provision and manage any changes and information your business needs centrally through a single pane of glass from anywhere.

SERVICE LEVEL AGREEMENT

The days of maintenance charges are over, support is included with whatever product or service we provide offering industry leading published service levels to match.

BUSINESS CONTINUITY

Experienced a snow day or suffered a power outage that prevents your team from working. Reroute calls in an instant to mitigate downtime and remain available whatever the cause.

OUR PARTNERS

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