ENTERPRISE


This Enterprise Hosted phone system offering enables small to medium size business to take advantage of Cisco's Hosted Collaboration Solution (HCS) delivering IP telephony and unified communications "as a service" on a simple cost per seat basis

with a full range of "as a service" applications powered by Cisco this solution provides a secure, consistent and robust experience for users across your business with access to services Unified voice, presence, video, IM/Chat and sharing, mobility, enhanced call handling including Voicemail, call recording & many more.

with a rolling agile approach to upgrades & development of the platform in line with Cisco's product releases  & updates, your business and end users are able to take advantage of this high-end at a fraction of the price without the worries of maintenance & costly updates for new technology it comes on stream.

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KEY FEATURE

CALL RECORDING

Every call is recorded by default and securely stored for your future reference

VIDEO CONFERENCING

Now you can speak and see at the same time providing for a rich user experience

CISCO JABBER

Softphone, media, Tablet apps to enable collaboration for your teams, including IM & Presence, Video, Sharing and Webex integration.

EXTENSION MOBILITY

Calls come to you, Log on to your extension wherever you are plus much, much more...



WHO IS IT FOR



UNIFIED COMMUNICATION AS A SERVICE

Make and receive phone calls in your office, with home or field based workers or across multiple business locations with, unified directories, call flows delivered to any of your locations and save money calling between your users for free. Video calling and conferencing is included and virtual "meet me " audio conferencing comes as standard. Voicemail and voicemail to email also ensures your get notified of messages and can listen to them wherever you are

CUSTOMER SERVICE AND CONTACT CENTER

Keep your customers engaged whilst reaching out to your customer service or support teams. With built in centralised queueing and intelligent routing, calls can delivered to the right people who are best placed to assist your customers at any location. And with the ability to record and play relevant messaging and music to taste whilst their waiting, callers can remain engaged to encourage a positive response whilst on the phone.

COLLABORATION IN CLOUD

Where technology meets teamwork, and geography no longer inhibits interaction. With Cisco's Jabber application as a service, your team can work together from anywhere they have an internet connection. Including Voice, Video, IM/Chat, Presence, file and screen sharing in a secure and consistent package on PC, MAC, iOS and Android devices means where your people are does not have to limit how they work togeather.

FIELD BASED PEOPLE AND HOTDESKING

Work is where your people are, be it in the office, working from home, customer premises or even on the road. Offering a choice of handsets, mobile, tablet, MAC or PC based apps and softphones, calls are routed to the location of your choosing ensuring missed calls are a thing of the past and when opportunity knocks your people are available on the end of the line.

YOU'RE IN CONTROL

Manage your phone system and service in the cloud through our secure web portal. With the ability to control everything to do with your service, from adding users, configuring voicemail, listening to call recordings, changing call flows and ensuring phone numbers are routing the right location and people at the right time. Monitor call activity with unified reporting gaining offering an insight to your business with graphical reports and detailed data helps your business with budgeting and ongoing guidance to support your business.

RELIABILITY AND CONTINUITY

When running a business a consistent, reliable service is a necessity. Powered by Cisco in our highly secure and geographically redundant UK based data centres, you can be confident the platform is designed and built with continuity in mind. Offering a robust infrastructure using Cisco appliances our business hosted phone system delivers world class technology as standard.

YOUR WORK ENVIRONMENT

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LIMITED IN-HOUSE TELEPHONY OR IT

If you dont have the time to become a telephony expert or have limited internal resources we're here to help. With minimal capital investment there is no need for in-house expertise. And with transparent monthly user pricing, including all platform upgrades, service and support 24/7. Offering peace of mind that you can lean on us when you need it most and confident that you will be able to take advantage of advances in the technology when appropriate for your business.



YOUR MANAGMENT PORTAL


Technology should improve the way you work and not become something that gets in the way of it. Through our intuitive secure web portal you are in control of the service as much as you want to be. With access to bills, user setup, call routing, voicemail, call recordings and graphical reports all through a single pane of glass.



Billing

Access all your bills centrally, highlighting expenditure by office location, departments and users. With graphical overviews and downloadable detailed call records for furffier analysis, you can see everything at a glance.

GENERAL SETUP

Manage everything to do with your organisation including offices, teams, users, call flows, voicemail, directories, conference rooms, holiday schedules and audio prompts.

REPORTING

Gain graphical and detailed insight to daily, weekly and monthly, call activity, busy times, and call durations. Listen to call recordings, generate user reports and much more....

OUR PARTNERS

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