AN INTRODUCTION


The impact of any service issues whether minor or major can cause unnecessary strain when trying to run a business.

Voice is a "real-time" business critical application and therefore needs to be managed with this in mind. After all, phones are more often than not the first line of communication when interacting with clients and suppliers.

We are accountable for the service we provide and are here to help. Our aim is to deliver an effective and reliable service when our clients need it most.

We here to deliver the right infrastructure to minimize risk and offer 24/7 support plans and tailored service level agreements designed to support your company in a timely way to match demands.

OUR APPROACH

Your business is different, from the marketplace it works in, the culture of its people, the diverse work environments to the unique processes and systems that enable it deliver great products and services to your customers.

Whatever your industry, each and every person in you company needs the right tools to be productive. Putting in place the applications that enable better communication and in doing so bringing people closer together, will ultimately increase productivity.

In an increasingly disparate and diverse "workplace" clear communication is now more important than ever.

Do this well, and your people's experience at the point of contact can be incredibly positive, encouraging interaction with the right people, at the right location and time, to get the job done. Ultimately really driving business forward and delivering more positive outcomes for all.

Get this wrong, and at best it can be frustrating and at worst it will magnify the challenges of running a business, communicating the wrong message to both staff and customers.

Through careful planning the team at Simplicity work with our customers to install and implement technology that at the point of use, is both appropriate and easy



CODE OF PRACTICE


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OUR PARTNERS

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